Bugs

RE: Error Message "Access Forbidden"

2025-03-19T18:17:20Z

following up separately Lenka...thanks-

Error Message "Access Forbidden"

2025-03-18T07:56:00Z

Hi,

In the past few weeks, I have time to time encountered the "Forbidden" error message after signing in to my GLOBE account. This happens immediately after I enter my login and password. When the error message appears, I have to go back in the browser, and then the website with admin access loads correctly. My colleagues here at the RCO are experiencing the same issue.

Thank you very much for checking that.

Best regards,
Lenka

RE: Picture Visibility Issue on GLOBE Ireland Page

2025-03-06T18:17:25Z

changed the permissions on the home folder to View for guest users..Should be okay now

Picture Visibility Issue on GLOBE Ireland Page

2025-03-06T10:50:35Z

Hi,

It seems that the pictures on the GLOBE Ireland page are not visible without logging in. Could you check if the settings allow public access? Thanks for looking into this!

Best,
Lenka

RE: Visibility of pictures on the EE Pheno. Campaign page

2024-08-07T17:52:29Z

Hi Lenka,

I'm able to see images on the home page when not logged in. Are you still having this issue?

I fixed the issue on the News page. It was a permissions issue. The folder the images are in were set to not allow guests to see the images.

Can you send me an example of a document guests cannot download?

Thanks,
Cornell

Visibility of pictures on the EE Pheno. Campaign page

2024-08-07T10:58:02Z

Hello,

In the EE RCO, we noticed that pictures on the European Phenology Campaign page: https://www.globe.gov/web/european-phenology-campaign/overview are not visible without signing in to the GLOBE account. Here is a print screen of the Campaign main page:

Signing in to a GLOBE account is also required when opening a link to documents such as campaign activities – so anyone without a GLOBE account can´t open/download these documents.
The problem with pictures also happens with some of the news stories at the EE Region, for example: https://www.globe.gov/web/europe-and-eurasia/home/news/-/newsdetail/14028/tree-stories-project-in-germany . The problem appears in different browsers on PC (Chrome, Edge) as well as on Android phones.

I assume the problem may be caused by the settings of the documents we uploaded to the site, but I don't know how to change it. Can you please check and make the documents public or advise how we can do this?

Thank you
Lenka

User type

2024-06-17T09:05:12Z

As a deputy country coordinator i do not have a permission to change a user type (ex. From pre-service teacher to formal educator.) It gives me an error with the message that i do not have permission,even when trying to change my user type.

Is this a bug or i need some kind of permission.
P.s also the country coordinator has the same problem.

Thanks,
Ana Dimishkova

RE: satellite match

2024-04-12T15:13:52Z

Hi Lama. I'm sorry to hear you are having trouble. We'll send you an email so we can get more specific information about the accounts.

satellite match

2024-04-11T08:32:30Z

in the last few Months we didn't get emails for NASA globe cloud satellite match when the students make observations from their user name only when the teacher is doing it from her user name.
in the Past we did get emails from NASA Clouds satellite match

RE: student research report

2024-01-03T21:29:42Z

Hello Kristina - the issue has been fixed, and the quote marks restored to your org name. Please try again, and let us know if you have any further questions.

RE: student research report

2023-12-28T01:30:55Z

Hello Kristina - please try again. We had to temporarily remove the quotation marks from your organization name. A fix to allow them should be in place sometime next week, but in the meantime, you should be able to submit your student report. Please let us know if you have any further issues.

RE: student research report

2023-12-27T02:23:10Z

Hello Kristina - we'll take a look at the problem. - Liz (GLOBE DIS team)

student research report

2023-12-26T10:49:35Z

Hello, I need help. I can't add my account as Educator, at uploading student research report. I am singed in from my account. The add function is not working. What can I do? Thank you.

404 Error

2024-12-04T18:06:01Z

Hi dev community,

In Year of Climate and Carbon Campaign-->Goals [Paragraph 2]-->Air Quality, Mosquito, Ocean, Soils, Urban, Water Quality, Weather bundle links gives a 404 error
https://www.globe.gov/web/year-of-climate-and-carbon-campaign-1/year-of-climate-and-carbon-campaign

Have a nice weekend!

Aerosol Data - CALITOO through the GO App

2023-06-29T16:19:23Z

Roger Rose is working with the GLOBE Clouds team this summer and noticed the following:

When using the GLOBE Observer App for Aerosols data collection, there is an option to "+ Add Trial" after 3 Trials have been entered.
It looks like 3 is the default minimum number of datasets that need to be entered to have a valid AOT observation. The system will take up to 5 Trials or sets of data.
However, the App appears to give the option for unlimited Trials. After 5 Trials have been entered, the option is still given to add another one. I went up to 20 Trials and the option to add more was still there.

If the observer tries to submit more than 5 Trials of data sets, they will receive an error message to edit the observation because the trials are out of range.

Is there any way for the App to only give the option for a maximum of 5 Trials?

If observers don't know that 5 is the maximum limit, they might get frustrated with trying to edit the data sets and give up on the data collection.

At first, I submitted 6 Trials on one observation and then 9 Trials on another one. I received the error message. I kept thinking that I had messed up entering the numbers somewhere. I finally deleted all the trials above 5 and it worked.

We have snapshots available that I cannot add to this blog post if needed.

RE: Multimedia downloads

2023-10-09T15:42:43Z

Hello Ana,

Thanks for letting us know about the problem. Please try to download the PowerPoint again.

Cornell Lewis

Multimedia downloads

2023-04-05T11:29:58Z

In the Support section when I try to download from the Event Resources the Fillable Widescreen Banner it downloads, but than when i need to open it, it gives error in the .pptx file. Like it is broken. I've tried downloading it on several computers, but the outcome is the same.

RE: Data Downloads

2022-10-10T22:25:09Z

sorry for spamming everyone - issue is fixed..sorry for any issues!

RE: Data Downloads

2022-10-10T22:10:36Z

FYI - the error is being caused by some code that is pointing to the wrong URL. While we're working on the fix, you can try prefixing this to the path you listed above:

https://Assets.globe.gov

So in the example you posted, you can retrieve your file here:

https://assets.globe.gov/adatq/data/GLOBEMeasurementData-18253.zip

We’ll get it fixed as soon as possible, but it may take until tomorrow.

Alternatively you can try the API - https://api.globe.gov/search/swagger-ui.html
That’s another way to get the data – more for writing a program to retrieve, so it’s not as intuitive an interface, but it’s very fast once you become familiar with it.

RE: Data Downloads

2022-10-10T21:57:01Z

I see the issue Shannon - will check with our developers and let you know when the fix is in place